Customer Care

Free Shipping @ $49
otherwise
$5 Flat Fee Shipping (excluding Waiheke, Great Barrier Island & rural addresses which are $8.50)
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Shipping Information

Free Shipping when you spend more than $49 within New Zealand (excludes Waiheke Island, Great Barrier Island & rural addresses).

Target delivery for orders within Auckland are 1-2 days if an order is in before 9am, North Island is 3-4 business days and the South Island is 4-5 business days to arrive, and an extra 2 days if you require a rural delivery. Occasionally, in busy times orders can take an extra 1-2 days. Orders received daily after 10am (NZDT) can not be guaranteed same day dispatch.

Delivery addresses must be street addresses as we can not deliver to PO Boxes.

 

Please remember to let us know if your address is a "rural delivery" by selecting the correct freight area and choosing rural delivery.

If the incorrect freight option is selected, we will contact you by email to arrange payment of the difference.

Returns & Exchanges

Sweet Sting takes great pride in the products offered and the delivery methods used. If for any reason you are not happy please contact us immediately. If the product is faulty we will gladly replace the product. If the product is out of stock we will refund your money or offer you a credit. Sweet Sting needs to be notified within 7 days of receiving the goods.

If you change your mind, exchanging goods is at the discretion of Sweet Sting. You will require proof of purchase to return or exchange the product.  If the product has been damaged in transit, please let us know immediately and we will contact the courier company directly to sort out any claims.

 

Address for Returns and Exchanges

  • The Sweetest of Sting: Unit 2D/23 Dundonald Street, Eden Terrace, Auckland 1021